FAQ

Frosts Food & Beverage Pte Ltd, +(65) 6862 2166,  marketing@frosts.com.sg,

https://www.facebook.com/hkmxproductssg/



MEDIA INQUIRIES CONTACT: Ms Christel Goh, tel: +65 9328 0107, email: Christel@growpublicrelations.com


HONG KONG MEI XIN FAQ


How can I make an online order?

Head to the eShop: www.hkmxproducts.sg to make your selection and order. Delivery is available for all products except Snowy Mooncakes. Delivery is FREE for orders above $200. Receive assorted gifts with your online purchase.


NOTE: ONLY MX Marvel Mini Heroes Avengers Endgame boxes are available for purchase online and through TroopBuy. Because of its extremely limited quantity, the Iron Man boxes from MX Marvel Mini Heroes collectible series will not available for online purchase. 




What is the benefit of ordering online? 

Enjoy FREE gifts when you order at www.hkmxproducts.sg. Do note that there is a 10% cancellation fee for all circumstances of cancelled orders online. Chrome and Firefox are recommended for the best possible purchase experience when shopping on our site.




How can I make a corporate order?

Please contact marketing@frosts.com.sg for all corporate and bulk buy orders of 25 tins (4 pieces) and above. For eligible orders, there will be a 15% discount and an additional 5% for early birds before 23rd Aug 2019.

E-catalogues and order forms can be found here.




What are my delivery options?

We offer FREE delivery for purchases above $200. Delivery is not applicable for Snowy Mooncakes orders. 


You may order Snowy Mooncakes at www.hkmxproducts.sg, but you will need to collect them at any of our 6 booths.

[Aug 19 - Sept 13 (excluding Sat & Sun): Raffles Xchange;

Aug 30 - Sep 13: Causeway Point;

Sep 2 - 13: Bugis Junction;

Sep 2 - 13: Westgate;

Sep 2 - 13: Tampines Mall;

Sep 3 - 13: Compass One]


This year, we are able to consolidate Additional orders to be shipped free with previous orders!

As long as your order is 72 hours before your original date of delivery, we will be able to add your new orders on.

For any changes to delivery/collection arrangements, fill this form up.

It can only be submitted once and 72 hours before delivery/ collection date.



Where can I pick up my favourite MX flavours?


HKMX mooncakes will be available at 9 outlets islandwide on the following dates. (NB. ** Denotes collection points for online orders):

Aug 8 - Sep 13: Takashimaya @ Ngee Ann City (391 Orchard Road, Level B2 @ Atrium, S238873)

Aug 15 - Sep 13: VivoCity, 1 Harbourfront Walk, Level 1 @ Central Court S098585

Aug 23 - Sep 13: Nex@Serangoon, 23 Serangoon Central, Level 1, Atrium S(556083) 

** Aug 19 - Sept 13 (excluding Sat & Sun): Raffles Xchange, 5 Raffles Place, Raffles MRT, S(048618)

** Aug 30 - Sep 13: Causeway Point, 1 Woodlands Square, Atrium, S(738099)

** Sep 2 - 13: Bugis Junction, 200 Victoria St, Ground Floor Atrium, S(188021)

** Sep 2 - 13: Westgate, 3 Gateway Dr, Level 1 Atrium, S(608532)

** Sep 2 - 13: Tampines Mall, 4 Tampines Central 5, Atrium, S(529510)

** Sep 3 - 13: Compass One, 1 Sengkang Square, Level 1, Main Atrium, S(545078)



Do you have anything that contains less sugar, and is diabetic-friendly?

Yes we do. HKMX’s diabetic-friendly mooncakes do not skimp on flavour. They appeal to anyone who is looking for something much less sweet, and have become popular as gifts to those with dietary constraints. It uses isomaltulose (Isomalt), which is a sugar alcohol that has little to no impact on blood sugar levels, and does not stimulate the release of insulin. Customers repeatedly say it is the most natural-tasting of all the low-sugar options they have sampled.




What are my costs for delivery?

Delivery is free for all online purchases above $200, except our Snowy line of mooncakes, which can be purchased online and collected at one of our nine booths. Do note that there will be a 10% cancellation charge in all instances of cancelled online orders. 

(For any additional drop points you will be charged $10.70 each.)




Why can’t you deliver Snowy mooncakes?

To ensure your order retains its optimum freshness, Snowy mooncakes are only available for collection. A 10% cancellation charge is applied for all cancelled online orders to cover administration costs. 




How can I buy the Marvel Mini Heroes Avengers boxes online?
Because stocks for the Iron Man box in the HKMX Marvel Mini Heroes series is extremely limited, it WILL NOT be available for online purchase. Instead, fixed quantities will be sold at our outlets on a first come, first served basis, while stocks last. Purchase of the Marvel Mini Heroes Avengers 3D collectible tin boxes will be capped at TWO sets per customer. 

21st August from 1100 Takashimaya, Raffles XChange and Vivo City

3rd September from 1100 Bugis Junction, Nex@Serangoon, Compass One, West Gate, Causeway Point, Tampines Mall



How can TroopBuy work for me and my kaki?

TroopBuy is a digital plug-in that enables convenient group buys. Round up your friends and save up to 15% on your purchases. TroopBuy removes the pain of organising groups to qualify for volume discounts in just a few steps. 


Step 1: Click on the bouncy button labelled “TroopBuy” to Learn More. Go to the TroopBuy section and select the product you would like to start a “campaign” for.


Step 2: Invite others to join the “campaign”, by sharing a direct link to it. You will receive a confirmation email. Secure your order with your credit card details. The campaign is successfully closed when buyers together meet the tier’s number of boxes.


Step 3: Choose your preferred collection or delivery method. TroopBuy will only charge your credit card after a “campaign” succeeds and closes.


Note: TroopBuy is risk free, as no credit card charges will be made for incomplete or abandoned campaigns.